jiwin Privacy Policy

This Privacy Policy ("Policy") describes how jiwin ("jiwin", "we", "us", "our") — the operator of the online gambling platform at https://jiwin.club ("Platform") — collects, uses, discloses, retains, and protects the personal information of registered players and website visitors ("you", "your"). jiwin is fully committed to the responsible handling of personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations ("DPA"), the regulations of the National Privacy Commission of the Philippines ("NPC"), and the applicable requirements of PAGCOR under its licensing framework.

By registering an account on the jiwin Platform, or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1. Introduction and Scope

1.1 This Policy applies to all personal data collected by jiwin through the Platform, including data collected during account registration, identity verification (KYC), deposit and withdrawal transactions, gameplay, customer support interactions, and visits to the website.

1.2 This Policy does not apply to the data practices of third-party payment processors, game providers, or any other third-party services that may be accessible via links on the Platform. jiwin recommends that you review the privacy policies of any third parties you interact with independently.

2. Data Controller

2.1 jiwin is the data controller for personal data collected on the Platform. As data controller, jiwin determines the purposes and means of processing your personal data and is responsible for ensuring that processing complies with applicable Philippine data protection law.

2.2 For all data privacy enquiries, please contact jiwin's Data Protection Officer (DPO) at [email protected].

3. Personal Data We Collect

3.1 jiwin collects the following categories of personal data:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, government ID number, ID document scan	Registration & KYC
Contact Data	Philippine mobile number, email address	Registration
Financial Data	GCash / PayMaya account reference, BPI / BDO / Metrobank account details, transaction history in PHP	Deposits & withdrawals
Technical Data	IP address, device type, browser, operating system, session identifiers	Platform access
Usage Data	Games played, bet amounts, session durations, login timestamps	Gameplay
Communications Data	Live chat logs, support emails, feedback submissions	Support interactions
Responsible Gaming Data	Deposit limits set, self-exclusion status, cooling-off periods	Account settings

3.2 jiwin does not collect sensitive personal information (as defined under the DPA, including racial or ethnic origin, health data, or political affiliations) unless specifically required by PAGCOR regulations or AMLC compliance obligations.

4. How jiwin Uses Your Personal Data

4.1 jiwin uses the personal data collected for the following purposes:

• Account management: To create, maintain, and secure your jiwin account;
• Identity verification (KYC): To verify your age (21+ requirement) and identity as required by PAGCOR and AMLC regulations;
• Transaction processing: To process deposits and withdrawals in Philippine Peso through GCash, PayMaya, and local bank partners;
• Platform provision: To deliver games, live casino feeds, sports betting markets, bingo, and other Platform services;
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Responsible gaming: To implement and monitor deposit limits, self-exclusion, and other player protection tools;
• Customer support: To respond to your enquiries, resolve disputes, and improve support quality;
• Legal and regulatory compliance: To comply with PAGCOR licensing conditions, AMLC reporting obligations, NPC requirements, and applicable Philippine law;
• Platform improvement: To analyse usage patterns in aggregated, anonymised form to improve Platform performance and user experience;
• Direct communications: To send you transaction confirmations, security alerts, and, where you have consented, promotional communications about jiwin offers.

5. Legal Bases for Processing

5.1 Under the Data Privacy Act of 2012, jiwin processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and jiwin (i.e., to operate your account and process transactions);
• Legal obligation: Processing required to comply with PAGCOR conditions, AMLC obligations, and other applicable Philippine law;
• Legitimate interests: Processing for fraud prevention, security monitoring, and Platform improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing for optional purposes such as marketing communications, where you have provided explicit, informed consent that can be withdrawn at any time.

6. Sharing Your Personal Data

6.1 jiwin does not sell, rent, or trade your personal data. jiwin may share your personal data with the following categories of recipients, only to the extent necessary and under appropriate data protection agreements:

• Payment processors: GCash (GXI), PayMaya (Voyager Innovations), and local banking partners, for the processing of deposits and withdrawals;
• Game providers: Licensed third-party game studios and live dealer operators who power content on the jiwin Platform, receiving only the pseudonymised session data necessary to deliver the game;
• KYC/AML service providers: Identity verification and anti-money laundering screening partners contracted to support jiwin's PAGCOR compliance obligations;
• Regulatory authorities: PAGCOR, AMLC, and the National Privacy Commission, where disclosure is required by law or regulatory order;
• Law enforcement: Philippine law enforcement agencies, where jiwin is legally required to disclose data in connection with an investigation.

6.2 All third-party processors engaged by jiwin are subject to contractual data protection obligations consistent with the DPA and may not use your personal data for any purpose beyond that specified by jiwin.

7. Cookies and Tracking Technologies

7.1 jiwin uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including session management and login authentication. These cannot be disabled.
• Analytics cookies: Used in anonymised, aggregated form to understand how players navigate the Platform and to identify performance improvements.
• Security cookies: Used to detect and prevent fraudulent login attempts and suspicious activity.

7.2 jiwin does not use third-party advertising cookies or share cookie data with ad networks. You may manage non-essential cookies through your browser settings; however, disabling essential cookies may impair Platform functionality.

8. Data Retention

8.1 jiwin retains your personal data for as long as your account is active and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and AMLC record-keeping obligations under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).

8.2 Transaction records and KYC documentation may be retained for up to ten (10) years where required by applicable law.

8.3 After the applicable retention period expires, personal data is securely deleted or anonymised.

9. International Data Transfers

9.1 Where jiwin transfers personal data outside the Philippines — for example, to international game providers or technology service providers — such transfers are conducted only where the recipient country provides an adequate level of data protection, or where appropriate contractual safeguards (such as standard contractual clauses approved by the NPC) are in place.

9.2 jiwin will not transfer your personal data to a jurisdiction that does not meet the adequacy or safeguards standard without your explicit consent, except where required by Philippine law.

10. Your Data Protection Rights

10.1 Under the Data Privacy Act of 2012 and its Implementing Rules, you have the following rights with respect to your personal data held by jiwin:

• Right to be informed: To know what personal data jiwin holds about you and how it is being used;
• Right of access: To request a copy of your personal data in a portable, commonly used format;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to jiwin's legal retention obligations;
• Right to object: To object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to data portability: To receive your personal data in a structured format for transfer to another controller;
• Right to withdraw consent: To withdraw any consent previously given for optional processing (e.g., marketing emails) at any time, without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, submit a written request to [email protected]. jiwin will respond within fifteen (15) calendar days of receiving a valid request. Identity verification may be required before processing rights requests.

10.3 If you are unsatisfied with jiwin's response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11. Children's Privacy and the 21+ Rule

11.1 The jiwin Platform is strictly for persons aged 21 years and above. jiwin does not knowingly collect personal data from persons under 21. If jiwin becomes aware that an account has been registered by an underage person, the account will be immediately closed, all data deleted, and any deposits returned.

11.2 If you believe that jiwin has inadvertently collected personal data from a person under 21, please notify us immediately at [email protected].

12. Data Security

12.1 jiwin implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit TLS encryption for all data in transit between your device and jiwin servers;
• AES-256 encryption for personal data stored at rest on jiwin servers;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication for internal systems accessing personal data.

12.2 Despite these measures, no system is entirely immune to security risks. You are responsible for maintaining the security of your jiwin account credentials. jiwin recommends enabling two-step verification (OTP to your Philippine mobile number) in your account security settings.

13. Changes to This Privacy Policy

13.1 jiwin may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform features. Material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before taking effect.

13.2 The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

15. Contact Us and Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or jiwin's data processing activities, please contact the jiwin Data Protection Officer:

• Email: [email protected]
• Live Chat: Available via the Platform, 8:00 AM – 12:00 AM PHT, 7 days a week

jiwin aims to acknowledge all data privacy requests within three (3) Philippine business days and to resolve them within fifteen (15) calendar days.